Shipping policy
Last updated: September 8, 2026
Toasty Polvo® is handcrafted and packed in small production batches in New Jersey. This Shipping Policy explains how we handle fulfillment and delivery for orders placed through our website.
Order Processing
Order processing and fulfillment times may vary depending on the product and whether your purchase is for currently available inventory or an upcoming production batch.
Any applicable fulfillment or estimated shipping timeframe will be provided on the product page, at checkout, or in your order confirmation.
Once your order has shipped, you will receive a shipping confirmation at the email address associated with your order.
Shipping and delivery dates are estimates and are not guaranteed.
Order Cancellations
Orders may be canceled within one (1) hour of being placed.
To request a cancellation, you must email info@toastypolvo.com within one hour of placing your order and include your order number.
After the one-hour cancellation window has passed, the order is considered final and cannot be canceled.
Cancellation requests must be submitted by email. We cannot guarantee that requests made through phone, text message, social media, or another communication channel will be received or processed within the cancellation window.
Preorders
Certain Toasty Polvo® products may be offered through scheduled preorder windows.
When you place a preorder, you are reserving product from an upcoming production batch. Preorder products may not yet be produced or packaged at the time your order is placed.
The estimated fulfillment or shipping timeframe for a preorder will be communicated when the preorder is offered. Production schedules may occasionally shift due to ingredient or packaging availability, production needs, weather, carrier delays, or other circumstances outside our reasonable control.
If there is a significant change to the expected fulfillment of your preorder, we will contact you using the email address associated with your order.
Preorders may be canceled within one (1) hour of being placed by emailing info@toastypolvo.com with your order number. After the one-hour cancellation window has passed, preorders are final and cannot be canceled or refunded, except as otherwise provided in our Return & Refund Policy or required by applicable law.
If Toasty Polvo® is unable to fulfill all or part of your preorder, we will contact you and refund the affected portion of your order.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary based on the order, destination, package size, weight, and available carrier services.
Delivery
Once an order has been transferred to the shipping carrier, delivery timing is primarily determined by the carrier.
Carrier delays may occur due to weather, service disruptions, high shipping volumes, or other circumstances outside our control.
Tracking information, when available, will be included in your shipping confirmation.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your purchase.
If you notice an error in your shipping address, email info@toastypolvo.com as soon as possible. We will make reasonable efforts to correct the address if the order has not yet been processed or shipped, but we cannot guarantee that changes can be made after an order is placed.
We are unable to offer refunds or replacements for orders shipped to an incorrect or incomplete address provided by the customer.
Additional shipping charges may apply if a package is returned to us because of an incorrect or incomplete address and the customer requests that it be shipped again.
Damaged Packages or Order Issues
If your order arrives damaged, there is an issue with the packaging, you receive the wrong item, or there is another shipping or fulfillment issue, you must notify us in writing by email at info@toastypolvo.com within seven (7) days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, when applicable
We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
All shipping, damage, packaging, fulfillment, replacement, and refund requests must be submitted by email. Phone calls, text messages, social media messages, and other forms of communication do not constitute notice of an order issue.
Packages Marked as Delivered
If tracking information shows that your package was delivered but you cannot locate it, we recommend first checking around the delivery location, with other members of your household, neighbors, building management, or the applicable shipping carrier.
Toasty Polvo® is not responsible for packages that are confirmed as delivered by the carrier and are subsequently lost, stolen, misplaced, or left unattended.
If you believe there is a delivery issue, you may email info@toastypolvo.com and we will provide any information reasonably available to us that may assist you in contacting the carrier.
Returned or Undeliverable Packages
If a package is returned to us because it was refused, unclaimed, undeliverable, or addressed using incorrect or incomplete information provided by the customer, additional shipping charges may be required to resend the order.
Because Toasty Polvo® is a food product, whether a returned package can be reshipped will depend on the condition of the product and applicable food-safety considerations.
Food Products and Storage After Delivery
Toasty Polvo® is a food product. Once your order has been delivered, the customer is responsible for appropriate handling and storage.
We cannot provide refunds or replacements for products that are improperly stored or handled after delivery.
Please refer to the product packaging for applicable storage and product information.
Wholesale and Commercial Orders
Wholesale, café, hospitality, corporate, event, collaboration, or other commercial orders may have separate shipping, delivery, pickup, or fulfillment arrangements.
If separate terms have been agreed upon in writing for a commercial order, those terms will apply to that order.
Questions About Your Shipment
For questions about an order or shipment, please contact us at:
Toasty Polvo, LLC
PO Box 2210
Union, NJ 07083
United States
Email: info@toastypolvo.com
Phone: (908) 869-8956
Email is the best way to reach us regarding an order.