Privacy policy

Last updated: September 8, 2026

Toasty Polvo® is operated by Toasty Polvo, LLC. We operate this store and website, including the related information, content, features, tools, products, and services we provide (the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use our website, make a purchase or other transaction, subscribe to our email list, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.
  • Payment and transaction information, including payment method, payment confirmation, transaction details, and other information necessary to process your purchase. Payment information may be collected and processed by Shopify and our payment processors.
  • Account information, if applicable, including your username, password, preferences, and settings.
  • Order and shopping information, including products you view, add to your cart, purchase, return, exchange, or cancel, as applicable, and information about your previous transactions.
  • Communications with us, including information you provide when contacting us about an order, customer support matter, wholesale inquiry, partnership, or other request.
  • Device information, including information about your device, browser, network connection, IP address, and other online identifiers.
  • Usage information, including information about how and when you interact with or navigate our website and Services.
  • Email subscription information, including your email address, subscription status, and interactions with marketing emails when you choose to join our email list or receive The Toasty Dispatch.

Personal Information Sources

We may collect personal information:

  • Directly from you when you make a purchase, subscribe to our email list, communicate with us, create an account, or otherwise provide information to us.
  • Automatically when you use our website or Services, including through cookies and similar technologies.
  • From service providers that provide technology or services on our behalf, including Shopify and Beehiiv.
  • From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing and Improving the Services

We use personal information to operate our business and provide the Services, including processing payments, fulfilling and shipping orders, managing transactions and accounts, remembering preferences, providing customer support, communicating about orders, and improving your experience with Toasty Polvo®.

Email Marketing

If you choose to subscribe, we may use your personal information to send marketing and promotional communications by email, including The Toasty Dispatch, preorder announcements, product and flavor updates, information about where to find Toasty Polvo®, and other Toasty Polvo® news.

We may also use information about your interactions with our website and emails to understand the effectiveness of our communications and marketing.

We do not currently use your personal information for SMS marketing or postal direct marketing.

Security and Fraud Prevention

We may use personal information to provide a secure shopping experience; authenticate accounts where applicable; detect, investigate, or respond to potentially fraudulent, illegal, unsafe, or malicious activity; and protect our business, customers, and Services.

If you create an account, you are responsible for keeping your account credentials secure.

Communicating With You

We use personal information to respond to customer support requests, order issues, wholesale and hospitality inquiries, partnership inquiries, and other communications you initiate with us.

Legal and Business Purposes

We may use personal information as necessary to comply with applicable laws, respond to valid legal processes or government requests, investigate or participate in legal proceedings, enforce our terms and policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services. This may include:

  • Shopify, which provides our ecommerce platform and related services.
  • Beehiiv, which provides our email newsletter, subscription, and email marketing services.
  • Vendors and service providers that provide services on our behalf, including payment processing, website and technology services, analytics, customer support, cloud storage, fulfillment, and shipping.
  • Shipping and fulfillment providers when necessary to deliver your order.
  • Business or marketing partners when necessary to provide services or measure advertising, where applicable.
  • Third parties when you direct us or consent to the disclosure.
  • Government authorities, legal professionals, or other parties when required by law or reasonably necessary to protect our rights or the rights of others.
  • Parties involved in a potential or completed business transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business.

Third parties that process your information may also be subject to their own privacy policies and legal obligations.

Relationship With Shopify

Our online store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve its services.

Information submitted through our store may be transmitted to and processed by Shopify and its service providers, including in countries other than the country in which you reside.

Shopify may also process information about your interactions with our store in connection with features and services Shopify provides to merchants and consumers. In circumstances where Shopify independently determines how and why it processes personal information, Shopify is responsible for that processing.

You can learn more about Shopify’s privacy practices through Shopify’s Consumer Privacy Policy and Privacy Portal.

Email Communications and Beehiiv

We use Beehiiv to operate The Toasty Dispatch and manage email subscriptions and marketing communications.

When you subscribe through an email signup form on our website, information such as your email address, subscription status, and interactions with our emails may be processed by Beehiiv on our behalf.

Where we use double opt-in, you may be required to confirm your email address before your subscription becomes active.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications necessary to process, fulfill, or manage an order or respond to a request you have made.

Cookies and Similar Technologies

Our website and the services that support it may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with the Services, improve performance, prevent fraud, and, where applicable, support analytics and advertising.

Your ability to control cookies and similar technologies may depend on your browser, device, location, and the privacy controls made available through our website or Shopify.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that we do not control, you should review that website’s privacy and security policies and terms. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.

Our inclusion of a link does not necessarily constitute an endorsement of the third party or its content.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information to us through unsecured communication channels.

How long we retain personal information depends on why it was collected and our legal and operational requirements. For example, we may retain information as necessary to fulfill orders, maintain business and tax records, provide Services, resolve disputes, enforce agreements, and comply with applicable law.

Your Rights and Choices

Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Depending on applicable law, these rights may include:

  • Right to Access or Know: You may have the right to request information about the personal information we maintain about you.
  • Right to Delete: You may have the right to request deletion of certain personal information we maintain about you.
  • Right to Correct: You may have the right to request correction of inaccurate personal information.
  • Right to Portability: You may have the right to receive a copy of certain personal information in a portable format.
  • Right to Opt Out: Where applicable, you may have rights regarding the sale or sharing of personal information or the use of personal information for targeted advertising.

Where applicable, privacy choices may also be available through Shopify’s privacy tools.

If you visit our website with a legally recognized Global Privacy Control preference signal enabled, Shopify may process that signal as an opt-out request where required by applicable law.

Managing Email Preferences

If you subscribe to The Toasty Dispatch or other Toasty Polvo® marketing emails, you can unsubscribe at any time using the unsubscribe link included in our emails.

Unsubscribing from marketing emails will not prevent us from sending non-promotional communications related to an order, transaction, customer service request, or other business relationship with you.

Exercising Your Privacy Rights

You may exercise applicable privacy rights using the options provided through our Services or by contacting us using the information below.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by law. Where permitted by applicable law, you may also designate an authorized agent to submit a request on your behalf.

We will respond to valid requests within the timeframe required by applicable law.

International Transfers

Our service providers may process or store personal information in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards or recognized transfer mechanisms may be used for international transfers of personal information.

Complaints

If you have questions or concerns about how we handle your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to contact or lodge a complaint with an applicable data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, or legal and regulatory requirements.

When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date. We will provide additional notice when required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Toasty Polvo, LLC
Email: info@toastypolvo.com
Phone: (908) 869-8956
Mail: PO Box 2210, Union, NJ 07083, United States

For written privacy requests, email is the best way to reach us.